Refund policy

At Kitlento, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally be:

Unused and in its original condition
In the original packaging, where applicable
Complete with all accessories, manuals, and included parts
Accompanied by proof of purchase or order information

Items that are returned used, damaged, altered, or missing parts may not qualify for a refund.

2. How to Request a Return

To request a return, contact us at:

Email: support@soneritradingllc.com
Phone: (307) 533-0543

Please provide your order number, the reason for the return, and any relevant photos or information if the item is damaged or defective.

We will provide return instructions after reviewing your request.

3. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item was received damaged, defective, or incorrectly shipped.

We recommend using a trackable shipping service when returning an item. Kitlento is not responsible for returns that are lost or damaged while being shipped back to us.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs or other information to help us assess the issue and determine the appropriate resolution.

5. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Refunds are processed through Shopify Payments. After we issue the refund, the time it takes for the funds to appear in your account may depend on your bank or payment provider.

6. Non-Returnable Items

Certain products may not be eligible for return where applicable, including items that are:

Used or damaged after delivery
Missing original parts or accessories
Altered or modified
Returned outside the 30-day return period
Clearly identified as non-returnable at the time of purchase

If a product has specific return restrictions, those restrictions will be stated on the relevant product page.

7. Exchanges

We do not guarantee direct exchanges. If you need a different product or replacement, please contact us. Depending on the circumstances and product availability, we may recommend returning the original item and placing a new order.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before the order has been shipped.

Once an order has shipped, it may no longer be possible to cancel it, and the standard return process may apply.

9. Contact Us

If you have questions about returns or refunds, please contact:

Kitlento
30 N Gould St
Sheridan, WY 82801
United States