Privacy policy

Kitlento ("we," "us," "our," or "Kitlento") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase through our online store.

1. Information We Collect

When you visit our store, place an order, or contact us, we may collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and transaction information
  • Products purchased or viewed
  • Information you provide when contacting customer support
  • Device, browser, IP address, and website usage information

We collect only information that is reasonably necessary to operate and improve our store and provide our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Provide shipping and delivery services
  • Process payments
  • Communicate with you about your orders
  • Respond to customer service requests
  • Process returns, refunds, and exchanges
  • Improve our products, website, and customer experience
  • Detect and prevent fraud, abuse, or unauthorized activity
  • Comply with applicable laws and legal obligations

If you choose to receive marketing communications, we may also use your email address to send promotional messages, offers, or updates. You can unsubscribe from marketing emails at any time.

3. Payment Information

Payments on our store are processed through Shopify Payments. We do not directly store your complete payment card information on our own systems.

Payment information is handled according to the applicable privacy and security practices of Shopify and its payment-processing services.

4. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform used to operate our store.

Shopify may collect and process certain information as necessary to provide its services, including information related to website visits, orders, payments, and transactions.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • Keep our website functioning properly
  • Remember preferences
  • Understand how visitors use our website
  • Improve website performance
  • Provide a better shopping experience

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Sharing Your Information

We may share personal information with trusted service providers when necessary to operate our business, including:

  • Shopify and related service providers
  • Payment processors
  • Shipping and delivery providers
  • Website and technology service providers
  • Fraud prevention and security providers
  • Professional or legal advisors when necessary

We do not sell your personal information for money.

We may also disclose information when required by law, legal process, court order, or government authority, or when necessary to protect our rights, customers, or business.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, and comply with legal obligations.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Opt out of certain marketing communications
  • Request information about how your personal information is collected or used

To make a privacy-related request, contact us using the information below. We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our store is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Kitlento
30 N Gould St
Sheridan, WY 82801
United States

Email: support@soneritradingllc.com
Phone: (307) 533-0543

Customer Service Hours:
Monday–Saturday: 9:00 AM–5:00 PM CST

Response Time: Within 24 hours