Return and Refund Policy 

Last Updated: June 2026

At Kitlento, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer returns and refunds under the conditions outlined below.

Return Window

You have 30 days from the date of delivery to initiate a return. Orders placed after the 30-day window are not eligible for return or refund.

Eligibility for Returns

To be eligible for a return, the item must meet these conditions:

  • Be in its original, unused condition
  • Be in the original packaging with all tags and labels attached
  • Not be used, worn, altered, or damaged (beyond reasonable inspection)
  • Be accompanied by the original receipt or order confirmation

How to Initiate a Return

  1. Contact us at support@soneritradingllc.com within 30 days of delivery with your order number and reason for return.
  2. We will provide you with return instructions and a Return Merchandise Authorization (RMA) number if approved.
  3. Ship the item back to us at your expense (unless the return is due to our error or a defective product).

Please do not send the item back without first contacting us, as unapproved returns may not be accepted.

Refunds

  • Once we receive and inspect your returned item, we will process your refund within 5–7 business days.
  • Refunds will be issued to the original method of payment.
  • Shipping costs are non-refundable unless the return is due to our mistake (wrong item shipped or defective product).
  • If your return is approved, you will receive a full refund for the product price (minus any applicable restocking fees, if any).

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@soneritradingllc.com with:

  • Your order number
  • Photos of the damage/defect and packaging

We will arrange for a replacement or full refund (including original shipping costs) at no extra charge to you. Please report damaged items within 48 hours of delivery.

Exceptions / Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or custom-made products
  • Opened or used consumable goods (if applicable)
  • Items marked as “Final Sale” or “Non-Returnable”
  • Gift cards
  • Products damaged due to misuse or improper care

Order Cancellations

Please refer to our Shipping Policy for details on canceling an order before it ships.

Contact Us

If you have any questions about our Return and Refund Policy or need assistance with a return, please reach out:

Our Business Address (for returns): Kitlento (Soneri Trading LLC) 30 N Gould St, Sheridan WY 82801 United States

This policy is subject to change without notice. For the most current version, please refer to our website.